Netball Australia FAQs

Participant Pack FAQs

Unfortunately, due to the pandemic, Netball Australia are experiencing stock shortages in netballs from our supplier in India. Our hearts are with our friends in India at the moment as they battle a devastating second wave of the coronavirus. 

We know getting their participant pack in the mail is a big moment for our little NetSetGO'ers. So, we appreciate your understanding and patience as we work to replenish our stock as quickly as possible.

Although packs will look a little different, participants will still receive their t-shirt and a Suncorp NetSetGO branded item of the same value. This might be a ball, drink bottle, backpack or lunchbox.

Please do reach out to us at if you have any questions in the meantime. 

Once registered, you’ll receive a notification to let you know that your pack is on the way with a delivery estimate. Due to COVID-19 there have been significant delays in pack delivery. Netball Australia have had to send packs via sea freight from the supplier in Vietnam. For most metropolitan areas, your pack should take 21 business days once dispatched, and for those more rural it may take an extra day or two.
Please get in touch with the Netball Australia customer service team if you haven’t received your pack by the estimated delivery date.

We are sorry to hear that your pack has not arrived! Please get in touch with the Netball Australia customer service team and they will let you know if it should have arrived or if it might still be on its way.

Oh no! Please get in touch with the Netball Australia customer service team with details of the fault and they will get straight onto a replacement for you.

Yes – you will need to send your existing t-shirt with an exchange form back to the Netball Australia warehouse in Campbellfield, Victoria. Please contact the customer service team who will help you exchange your t-shirt for a new size. Cost of returning the existing t-shirt lies with the customer.

NetSetGO Coordinator FAQs

Any club or association can become an accredited Suncorp NetSetGO Centre.

It’s great to hear that you are interested in becoming a NetSetGO Centre! Please get in touch with us via email at 

NetSetGO programs can run anytime throughout the year! We recommend running the program alongside existing junior netball competitions or school terms.
A NetSetGO program must go for a minimum of 8 weeks.

View the NetSetGO Centre Registration Manual. If your programs Coach has not yet been confirmed then insert your NetSetGO coordinators details.

1. Log-in to your NetSetGO Centres MyNetball as an administrator.
2. Select Programs
3. Select NetSetGO Centre Registration on the left-hand side of the screen.
4. Program Settings -Once here, scroll to the bottom of the page and you will find this information in Section 2 under ‘Address’. 
The address you have entered in this section will be the return to centre address for all NetSetGO participant packs!